Genavco

CRM

 

Juma Al Majid Group has an in-house CRM (Customer Relationship Management) department to support our businesses & enhance customer relationships.


GULFCO uses this in-house professional setup for customer contact across the HoReCa (Hotel, Restaurant and Catering) channel.

         

INBOUND SERVICE

  • Marketing Campaign Support
  • Sales Enquiry Support
  • Complaint Management
 

OUTBOUND SERVICE

  • Customer Satisfaction Survey
  • Up Selling
  • Cross Selling
 

BUSINESS INTELLIGENCE

  • Customer Satisfaction Index Report
  • Complaint Management Report
  • CRM Operations Report


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